Print 360 — HP network call assist
Playbook router
Which playbook fits this call?
Pick a playbook to open its triage question, or search the fast routing cheat sheet below.
Not sure which one?
Start with the Wi-Fi triage question — it covers the more common entry symptom, and offers a one-click hand-off if the printer is already connected.
Fast routing cheat sheet
Cannot see the Wi-Fi network
Printer Wi-Fi Troubleshooting · Block 2, then supported-band check; escalate if still unavailable
Sees Wi-Fi but password rejected / connection fails
Printer Wi-Fi Troubleshooting · Block 3 -> Block 6 if unresolved
Connected but computer/mobile cannot find it
Printer Wi-Fi Troubleshooting · Block 4 (network, mesh/extender, isolation, discovery)
Connected but cannot print
Printer Wi-Fi Troubleshooting · Block 4 (valid IP + test print) -> Block 6 if unresolved
Resolved during any block
Printer Wi-Fi Troubleshooting · Block 5, complete resolution check and stop
No IP address / 169.254.x.x / 0.0.0.0 / blank gateway
Network Configuration Issue · Block 2 (network report + return to DHCP)
Printer on the wrong network or wrong LAN/VLAN
Network Configuration Issue · Block 3 (compare SSID, gateway, subnet)
Valid IP but device cannot reach or discover the printer
Network Configuration Issue · Block 4 (EWS, isolation, VPN/firewall)
Reachable but the print queue or app cannot use it
Network Configuration Issue · Block 5 (remove stale entry, re-add printer)
Router or ISP change is needed
Network Configuration Issue · Block 6 advanced router/network check